ClickBase IT Academy

Bill Ward Bill Ward

0 Course Enrolled • 0 Course Completed

Biography

Valid Dumps Genesys GCX-SCR Sheet, GCX-SCR Exam Collection Pdf

When preparing to take the Genesys Cloud CX: Scripting Certification (GCX-SCR) exam dumps, knowing where to start can be a little frustrating, but with ActualPDF Genesys GCX-SCR practice questions, you will feel fully prepared. Using our Genesys Cloud CX: Scripting Certification (GCX-SCR) practice test software, you can prepare for the increased difficulty on Genesys Cloud CX: Scripting Certification (GCX-SCR) exam day. Plus, we have various question types and difficulty levels so that you can tailor your Genesys Cloud CX: Scripting Certification (GCX-SCR) exam dumps preparation to your requirements.

Genesys GCX-SCR Exam Syllabus Topics:

Topic
Details

Topic 1

Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

Topic 2

Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Topic 3

Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Topic 4

Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

Topic 5

Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

>> Valid Dumps Genesys GCX-SCR Sheet <<

100% Pass Quiz Genesys - GCX-SCR –High Pass-Rate Valid Dumps Sheet

We provide the Genesys GCX-SCR exam questions in a variety of formats, including a web-based practice test, desktop practice exam software, and downloadable PDF files. ActualPDF provides proprietary preparation guides for the certification exam offered by the GCX-SCR Exam Dumps. In addition to containing numerous questions similar to the GCX-SCR exam, the Genesys Cloud CX: Scripting Certification (GCX-SCR) exam questions are a great way to prepare for the Genesys GCX-SCR exam dumps.

Genesys Cloud CX: Scripting Certification Sample Questions (Q47-Q52):

NEW QUESTION # 47
Select the categories of Prompts in Architect. (Choose two.)

A. Data
B. System
C. Menu
D. User

Answer: B,D

Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.

NEW QUESTION # 48
Which components are bound together to add a scheduled callback option to your script?

A. Date/Time and Input
B. Text and Button
C. Date/Time Input and Button
D. Contact List form and Button

Answer: C

Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.

NEW QUESTION # 49
An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

A. Invoke 'Outbound Update Contact' action
B. Use the notes section to pass information about the interaction.
C. Both A and B.
D. Update the customer details in the script.

Answer: B

Explanation:
When an agent is involved in an outbound dialing campaign and needs to transfer a call to another agent while also passing interaction information, the most appropriate method is to use the Notes section in Genesys Cloud CX. The Notes section allows agents to input relevant details about the interaction, which can then be viewed by the next agent handling the call. This is a simple and efficient way to pass context between agents during a transfer. Options A and B involve updating customer data, but this is not the most direct or recommended method for passing interaction-specific information during a transfer.

NEW QUESTION # 50
Which architectural approach is used to develop a single application as a suite of small services?

A. Microservices Architecture
B. Single Core Architecture
C. Genesys Cloud CX Salesforce Architecture
D. Monolithic Architecture

Answer: A

Explanation:
The Microservices Architecture is the architectural approach used to develop a single application as a suite of small, independently deployable services. Each service in a microservices architecture typically runs a unique process and communicates through a well-defined, lightweight mechanism, often an HTTP-based API.
This approach contrasts with a monolithic architecture, where the application is developed as a single, unified unit. Microservices allow for greater flexibility, scalability, and resilience, as each service can be developed, deployed, and scaled independently.
References:
* Genesys Cloud CX Architecture Documentation.

NEW QUESTION # 51
The ________________ allows you to easily format text using Markdown syntax.

A. Image Component
B. Text Component
C. Input Component
D. Markdown Component

Answer: D

Explanation:
The Markdown Component in Genesys Cloud CX allows you to easily format text using Markdown syntax.
This component is specifically designed for handling text formatting within scripts, enabling the use of Markdown to add styling such as bold, italics, headings, lists, and more. This provides a flexible and user- friendly way to enhance the visual presentation of text in scripts.

NEW QUESTION # 52
......

In modern society, you cannot support yourself if you stop learning. That means you must work hard to learn useful knowledge in order to survive especially in your daily work. Our GCX-SCR learning questions are filled with useful knowledge, which will broaden your horizons and update your skills. Lack of the knowledge cannot help you accomplish the tasks efficiently. But our GCX-SCR Exam Questions can help you solve all of these probelms. And our GCX-SCR study guide can be your work assistant.

GCX-SCR Exam Collection Pdf: https://www.actualpdf.com/GCX-SCR_exam-dumps.html